Our Guarantee: If you are not completely satisfied with your SkinnCells product(s), we will refund 100% of your money.

A Guarantee Backed by Science

At SkinnCells, we take pride in putting science at the heart of our products. All our products have unique formulas and powerful blends of ingredients that make them work. Which means we stand by our products 100%, no matter what. 

We are so confident that if you are not satisfied with any of our products, we will refund 100% of your money. Just reach out to our Customer Success Team. We’re here for you.

Terms and Conditions

  • Look for our 100% Money Back Guarantee badge while shopping since it’s only valid for specific products.
  • One customer can redeem our 100% Money Back Guarantee only once.

How to Apply for Our 100% Money Back Guarantee

Step 1: Reach out to us at hey@skinncells.com and tell us what you didn’t like about our product(s) - please describe your reason in detail. Also, make sure to reach out to us within 10 days of receiving the product(s).

Step 2: Our customer success team will go through your reasons for the unsatisfactory experience.

Step 3: Upon approval of your claim, you will have to send back the product(s) to us with appropriate packaging to avoid any loss in transit.

In case of rejection of your claim, our team will notify you by email within 48 hours of receiving the product(s).

Step 4: On receipt of the returned product(s), we will proceed to inspect the same and validate the claim. Once the claim is validated, our team will inform you within 48 hours via email and process the claim. If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet etc.) within 7-10 working days after processing the 100% Money Back Guarantee claim.

The 100% Money Back claim will not be accepted if the product packaging (example: tube, jar, bottles etc.) has been damaged.

Disclaimer: All rights are reserved with SkinnCells to approve or reject money-back claims.

Important Notice

100% Money Back claim on our product(s) does not apply for the following:

  • Our product(s) are not meant to treat any sort of clinical condition or disease. 
  • The natural complexion of your lips can’t be changed using our products. It can only be maintained.
  • Our product(s) are not replacements for Botox and fillers.